Return and Refund Policy

At Comfort Linen, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.  
 
Returns 

-Returns must be initiated within 30 days of delivery. 
-Items must be unused, unwashed, and in original packaging with all tags attached. 
-To start a return, please contact our Customer Service team at info@comfortlinen.com and the return shipping address and instructions will be provided. 
-Most returns will be directed to our U.S. return facility at the customer’s expense, unless the item arrived defective or damaged. For Canadian customers, returns will be directed to a Canadian address at the customer’s expense.                                                    -Items sent back to us without requesting a return will not be accepted.

Shipping Fees

Original shipping charges are non-refundable. 
- For example, if you paid $15 for shipping on your order, that fee will not be refunded once the item is returned. 
- Customers are responsible for return shipping costs unless the return is due to a Comfort Linen error (wrong item, defect, or damage).

Refunds 

Approved refunds will be processed to your original payment method within 5–10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since approval of your return, please contact us at info@comfortlinen.com. Only the product price (excluding shipping) will be refunded unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges. If you’d like a different size or product, please let us know and we will send a return label and an invoice, or credit, for the difference in cost. Once the return tracking has been received and any invoice is paid, the new item will be shipped. 

Defective or Damaged Items 

If your product arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We will replace the item or provide a full refund, including all shipping charges.  

Exceptions / Non-Returnable Items                 

Certain types of items cannot be returned, like custom products, special orders, gift cards, or personalized items. Please get in touch if you have any questions or concerns.

European Union 14-day Cooling-off Period  

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

 
Questions? 
We’re happy to help. 
info@comfortlinen.com 
1-800-471-2752