returns and exchanges

OUR POLICY 

We make exceptional products and stand behind their quality.  

However, if you are unsatisfied with your purchase for any reason, we will accept returns or exchanges within 14 days of the purchase date.  

Returns will be refunded using the original payment form. Shipping costs will be a shared responsibility between the customer and Comfort Linen. Returns will not be accepted after 14 days for any reason other than manufacturing defects. 

If you have received a defective item, Comfort Linen will gladly correct the situation and bear shipping costs. Our products include a one-year warranty against manufacturer defects. In the event of manufacturer defects, we will provide a return shipping label and full refund, or exchange, of your defective product(s). Exchanges will be shipped as soon as possible following receipt of your original item. We will send an email confirmation once your return has been processed. Please allow up to 10 business days for shipping and processing. 

Please contact us and have the following information available: 

  • Original invoice number 
  • Description of the problem 
  • Photographs of the defective or damaged item 

Mail all returns or exchanges to: 

NANCY ELLEN COMFORT LINEN INC. 
632 Robson Drive 
Kamloops, BC, V2E 2B7, CANADA 

Discounted or sale items may not be returned or exchanged.  

New orders are not eligible for any discounts or promotions that were applied to the original order. 

INTERNATIONAL RETURNS  

We are not able to provide prepaid return labels for international returns. The cost of return shipping from any location outside Canada will be your responsibility. 

Please be sure to use a method that provides a tracking number as we cannot take responsibility for returns, lost or damaged, in transit to us. 

When returning items internationally, please include the original order form in the package and mail to: 

NANCY ELLEN COMFORT LINEN INC. 
632 Robson Drive 
Kamloops, BC, V2E 2B7, CANADA 

No refunds or adjustments will be made for any duties, taxes or original shipping and/or handling charges.  

For assistance, please contact us via email at info@comfortlinen.com or phone toll-free: 1-800-471-2752 

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